Mentions unconscious racism & the Harvard implicit-association test (IAT) in detail. It is not a surprise after listening to this book the main author is an Indian-American social psychologist at Harvard University. Minimal novel content however you have not heard of the IATs they are worth completing with this link: https://implicit.harvard.edu/implicit/takeatest.html
book review
Exactly What to Say: The Magic Words for Influence and Impact by Phil M. Jones
Want to prepare yourself for almost any conversation to give yourself a fair advantage? Magic words are used to get attention, here are the secrets:
