The Spirit of Kaizen: Creating Lasting Excellence One Small Step at a Time by Rober Maurer

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As title suggests book about Kaisen, main recommendation is to keep asking small questions. Keep going, pursuing small but steady gains. Over time these really add up to great benefits. In addition actively seek feedback from all to engage in structure dialogue. Praise those that bring forward issues that need addressed. Highlight suggestions as to how these could be beneficially dealt with and keep reassessing these processes over time

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