As title suggests book about Kaisen, main recommendation is to keep asking small questions. Keep going, pursuing small but steady gains. Over time these really add up to great benefits. In addition actively seek feedback from all to engage in structure dialogue. Praise those that bring forward issues that need addressed. Highlight suggestions as to how these could be beneficially dealt with and keep reassessing these processes over time

book review
Exactly What to Say: The Magic Words for Influence and Impact by Phil M. Jones
Want to prepare yourself for almost any conversation to give yourself a fair advantage? Magic words are used to get attention, here are the secrets: