Process Redesign for Health Care Using Lean Thinking: A Guide for Improving Patient Flow and the Quality and Safety of Care by David I Ben-Tovin
Steal the Show: From Speeches to Job Interviews to Deal-Closing Pitches, How to Guarantee a Standing Ovation for All the Performances in Your Life by Michael Port
The Dictator’s Handbook Why Bad Behavior Is Almost Always Good Politics Bruce Bueno De Mesquita and Alastair Smith
The Only Negotiation Book You’ll Ever Need: Winning Maneuvers for the Digital Age! by: Pinet, Angelique & Peter Sander